Overdue Payments and Service Suspension
Light Server instance package are prepaid. Generally, if your account has overdue payments, instance usage will not be affected. However, if your account and instances meet the following conditions at the same time, your instances will be suspended due to overdue payments and displayed as in to be repossessed status in the Light Server console.
- Condition 1: the account has overdue payments.
- Condition 2: the instances use traffic packages, and the current monthly traffic usage has exceeded the package limit.
Impact of Overdue Payments
Impact on instance
Instances in to be repossessed status are unavailable, which indicates that they can neither be managed nor accessed.
Recovery Method
- Recover an account in arrears: you can top up or use other methods to make your account balance positive, and then all instances in to be repossessed status will be automatically recovered.
- Recover an instance with excessive traffic usage: an instance that is purchased for multiple months can become available from the to be repossessed status after its monthly traffic package is reset. If the instance generates excessive traffic again, it will enter the to be repossessed status again.
Alert Description
| Alert Type |
Description |
| Alert for expiration |
On the 5th, 3rd, 2nd, 1st days before your resource expires, the system will send alerts for expiration to you by email. |
| Alert for traffic usage |
When the traffic package reaches 50%, 80%, 95% and is used up, the system will send alerts for traffic usage to you by email. |
| Alert for overdue payments |
When the account balance is in arrears, the system will send alerts for service suspension to you by email. |
Repossession Mechanism
- From 5 days before your resource expires, the system will send you renewal notifications.
- If your Light Server instance is not renewed before or upon expiration, the system will suspend it after expiration (the instance will be disconnected and shut down, and only the data will be retained). After suspension, the instance will enter the to be repossessed status.
- You can still renew the instance within seven days after suspension.
Note:
The start time of the renewal cycle of an instance that is recovered after renewal is the time of the last suspension.
- If your Light Server instance is not renewed within seven (included) days after entering the to be repossessed status, the system will release it. After release, all data on the instance will be cleared and cannot be recovered.