呼叫中心数据入库脚本的示例分析

这篇文章主要介绍了呼叫中心数据入库脚本的示例分析，具有一定借鉴价值，感兴趣的朋友可以参考下，希望大家阅读完这篇文章之后大有收获，下面让小编带着大家一起了解一下。

CREATE OR REPLACE PROCEDURE "M_XA_WH_DAILY_COUNT" is

 cursor cur_28424 is

       select * from item_28424_sp@cm_xa 

       where conclusion in (61673,61680,61695) --61694 拒收

             AND (qc_first !=0 or qc_first is null)

             and done_flag<>7

             and substr(donetime,1,10) <=to_char(sysdate-2,'yyyy-mm-dd')

             and nvl(recycle_result,0)=0;

    rec_28424 cur_28424%rowtype;

    nMemberID number(10);

    vName varchar2(30);

    vAreaID number(10);

    vAddress varchar2(200);

    vState varchar2(10);

    vStatDate varchar2(20);

    nCount number(10);

    vMobile varchar2(20);

    vMemberName varchar2(255);

  --  sID number(10);

    v_name varchar2(255);

  --  v_areacode varchar2(64);

  --  nParentID  number(10);

  --  Cnt        number(10);

    v_passwd number(10);

    v_passwdid number(10);

    v_ccnum1 number(10);

    v_ccnum2 number(10);

    v_ccid number(10);

    v_id number(10);

    vregsource  varchar2(50);

    vcometime varchar2(20);

    begin

    --************************************************************************************************************************************

        select COUNT(*) INTO v_ccnum1  from item_28424_sp@cm_xa 

             where (qc_first !=0 or qc_first is null)

             and done_flag<>7

             and substr(donetime,1,10) <=to_char(sysdate-2,'yyyy-mm-dd')

             and nvl(recycle_result,0)=0;

  open cur_28424;

    loop

      fetch cur_28424 into rec_28424;

      exit when cur_28424%notfound;

      vStatDate:=substr(rec_28424.DoneTime,1,10);

      vState := '合格';

              ---名字规范

      v_name:='X';

      if jay_is_chinesename(regexp_replace(to_single_byte(replace(rec_28424.col_0,' ')),'.∗.∗')) =1 then

         v_name:=regexp_replace(to_single_byte(trim(rec_28424.col_0)),'.∗.∗');

      end if;

      if jay_is_chinesename(regexp_replace(to_single_byte(replace(rec_28424.col_8,' ')),'.∗.∗')) =1 then

         v_name:=regexp_replace(to_single_byte(trim(rec_28424.col_8)),'.∗.∗');

      end if;

      if v_name='X' then

        vState := '姓名不规范'; --vState := '拒收';

      end if;

      ---------------------------------------------------------------------------------------------------

      if rec_28424.Col_12 is null then --地址更新为空

        vState := '地址不规范';

      end if;

      if (rec_28424.Col_11 is null or lengthb(trim(rec_28424.Col_11))<>6 or substr(trim(rec_28424.Col_11),-4)='0000' or length(trim(rec_28424.Col_11))!=6) then  --邮编更新为空

        vState := '邮编不规范';

      end if;

     /*if (fun_IsNumber(rec_28424.col_11)!=1 or length(rec_28424.col_11)>12) AND rec_28424.col_11 IS NOT NULL then

       vState := '手机不规范'; 

     end if;*/     

     /*if (fun_IsNumber(rec_28424.Col_10)!=1 or length(rec_28424.Col_10)>12 or length(rec_28424.Col_10)<11) AND rec_28424.Col_10 IS NOT NULL then

       vState := '手机不规范';

     end if; */  

        if rec_28424.Col_2 is null and rec_28424.Col_10 is null then

     vState := '手机不规范';

     end if;

     if  instr(rec_28424.Col_10,'*')>0 or (length(trim(rec_28424.Col_10))>0 and fun_IsNumber(rec_28424.col_10)!=1) or rec_28424.col_10 is null or length(trim(rec_28424.Col_10))<>11 then

         if instr(rec_28424.Col_2,'*')>0 or (length(trim(rec_28424.Col_2))>0 and fun_IsNumber(rec_28424.col_2)!=1) or rec_28424.col_2 is null or length(trim(rec_28424.Col_2))<>11 then

         vState := '手机不规范';

         else 

         vmobile := rec_28424.Col_2;

         end if;

     --elsif instr(rec_28424.Col_2,'*')>0 or (length(trim(rec_28424.Col_2))>0 and fun_IsNumber(rec_28424.col_2)!=1) then 

    -- vState := '手机不规范';

     else vmobile := rec_28424.Col_10;

     end if;

   --     if length(trim(rec_28424.Col_105)) >64 then

   --     vState := 'email不规范';

   --   end if; 

      vAddress := to_single_byte(trim(rec_28424.Col_12));

      --如果地址止于数字，则补上“室”

      if substr(vAddress,length(vAddress),1) in ('0','1','2','3','4','5','6','7','8','9') then

        vAddress := vAddress || '室';

      end if;

      --地址准确性

     /* if (instr(vAddress,'(地址可收)')=0 or instr(vAddress,'（地址可收）')=0 or instr(vAddress,'(地址可收）')=0 or instr(vAddress,'（地址可收)')=0) then

        if rec_28424.Col_15='公司地址' then

          if GetDigitalCount(vAddress)=0 or (substr(vAddress,length(vAddress))='号' or substr(vAddress,length(vAddress))='楼') then

            vState := '地址不规范';

          end if;

        else                     --家庭地址

          if GetDigitalCount(vAddress)<2 or substr(vAddress,length(vAddress),1) not in ('室','座') then

            vState := '地址不规范';

          end if;

        end if;

      else

        vAddress := replace(vAddress,'地址可收','');

      end if;*/

       vAddress := replace(vAddress,'地址可收','');

      if instr(vaddress,')')>0 then 

      vaddress := replace(vaddress,')','');

      end if;

      if instr(vaddress,'(')>0 then 

      vaddress := replace(vaddress,'(','');

      end if;

      if instr(vaddress,'（')>0 then 

      vaddress := replace(vaddress,'（','');

      end if;

      if instr(vaddress,'）')>0 then 

      vaddress := replace(vaddress,'）','');

      end if; 

      --匹配邮编(外地数据不匹配邮编)

      if vState='合格' and v_name!='X' then

        select Name

          into vName

          from userinfo@cm_xa

         where id=rec_28424.oper_site;

        --武汉

        select count(*)

          into nMemberID

          from dic_area

         where parentid=2954 and substr(areaname,1,2)=substr(rec_28424.col_16,1,2) and cancelflag=0;

        if nMemberID>0 then

          select AreaID

            into vAreaID

            from dic_area

           where parentid=2954 and substr(areaname,1,2)=substr(rec_28424.col_16,1,2) and cancelflag=0;

        else

          vAreaID := null;

        end if;

        --姓名、手机号整理

          vMemberName := v_name;

       /* if rec_28424.Col_10 is null or instr(rec_28424.Col_10,'*')>0 or

        (fun_IsNumber(rec_28424.Col_10)=1  and length(rec_28424.Col_10)<>11 and length(rec_28424.Col_10)<>12 and length(rec_28424.Col_10)<20) then

          if rec_28424.col_11 is null or instr(rec_28424.col_11,'*')>0 or

        (fun_IsNumber(rec_28424.col_2)=1  and length(rec_28424.col_2)<>11 and length(rec_28424.col_2)<>12 and length(rec_28424.col_2)<20) then

         if substr(rec_28424.col_2,1,1)='0' then

         vMobile := substr(rec_28424.Col_2,2);

          else

            vMobile := rec_28424.col_2;

          end if;

          end if;

        else

          if substr(rec_28424.Col_10,1,1)='0' then

            vMobile := substr(rec_28424.Col_10,2);

          else

            vMobile := rec_28424.Col_10;

          end if;

        end if;*/

     --   vmobile := nvl(rec_28424.Col_10,rec_28424.Col_2);

         vmobile := substr(vmobile,-11);

        --end of姓名、手机号整理

        select count(*)

          into nMemberID

          from Memberinfo@yesmynet

         where LogID=vMobile or Mobile=vMobile ;

       --     or email=(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)

          --  or name||address=v_name||vAddress;

        if nMemberID=0 then

          select seq_m_member_account_id.nextval@yesmynet

            into nMemberID

            from dual;

           /* if instr(vaddress,rec_28424.col_10)>0 and instr(vaddress,rec_28424.col_9)>0 then 

              vaddress := vaddress;

              end if;

            if instr(vaddress,rec_28424.col_10)>0 and instr(vaddress,rec_28424.col_9)<0 then 

              vaddress := rec_28424.col_9||vaddress;

              end if;

            if instr(vaddress,rec_28424.col_10)<0 and instr(vaddress,rec_28424.col_9)<0 then 

             if  instr(vaddress,rec_28424.col_16)>0 then  

             vaddress := rec_28424.col_9||rec_28424.col_10||vaddress;

             else vaddress := rec_28424.col_9||rec_28424.col_10||rec_28424.col_16||vaddress;

             end if;

             end if;

            if instr(vaddress,rec_28424.col_10)<0 and instr(vaddress,rec_28424.col_9)>0 then 

              vaddress := rec_28424.col_9||rec_28424.col_10||substr(vaddress,4);

            else vaddress := vaddress;

            end if;*/

            vaddress := '湖北省武汉市'||rec_28424.col_16||vaddress;

         -- end if;

         /* if substr(vAddress,1,length(rec_28424.col_16))=rec_28424.col_16 then

            vAddress := substr(vAddress,length(rec_28424.Col_16)+1);

          end if;

          if substr(rec_28424.Col_11,length(rec_28424.Col_11),1)='市' then

            vAddress := '福建省'||rec_28424.Col_11||vAddress;

          else

            vAddress := '福建省厦门市'||rec_28424.col_16||vAddress;

          end if;  */

    SELECT trunc(dbms_random.value(100000,999999)) INTO v_passwd FROM dual ;

          insert into memberinfo@yesmynet(MemberID,LogID,LogPassword,MemberTypeID,name,sex,address,postcode,

                                 Mobile,RegSourceID,ComeSource,ComeAgent,ComeAgentNo,

                                 SubmitDate,AreaID,

                                 AddressType,AreaCode,come_time,goodsline,exchange_point,total_point,cancelflag,rank_id)

              values(nMemberID,vMobile,v_passwd,'MEMBER_TYPE_PERSONAL',vMemberName,decode(nvl(rec_28424.col_9,rec_28424.col_1),'女','f','男','m'),vAddress,trim(rec_28424.Col_11),

                     vMobile,'MEMBER_REG_SOURCE_OB','西安',vName,rec_28424.oper_site,

                     sysdate,vAreaID,substrb(rec_28424.Col_15,1,10),

                     '027',to_date(rec_28424.DoneTime,'yyyy-mm-dd hh34:mi:ss'),'GOODS_TYPE_WINE',100,100,0,'MEMBER_LEVEL_NORMAL');

   SELECT max(id)+1  INTO v_passwdid from m_user_password_notify;

           INSERT INTO m_user_password_notify(user_id,mobile,TRUE_NAME,PASSWORD,SUBMIT_TIME,ID)  

           VALUES (nMemberID,vMobile,vMemberName,v_passwd,SYSDATE,v_passwdid);

           COMMIT;      

          --2009增加积分表信息

          insert into m_Score_History@yesmynet(score_his_id,member_id,cha_reason,cha_score,

                                            total_score,exchange_score,is_gain,version,CHA_DATE)

        select seq_m_score_history_id.nextval@yesmynet,nMemberID,'SCORE_CHANGE_REASON_REG',100,

               100,100,1,0,sysdate from dual;

           /*execute immediate 'select SEQ_MW_RANK_HISTORY_ID.nextval from dual' into sID;

          insert into MW_RANK_HISTORY(ID,USER_ID,RANK_ID,RANK_TYPE,RANK_REASON,TOTAL_POINT,

                                      EXCHANGE_POINT,RANK_POINT)

             values(sID,nMemberID,0,1,'注册',100,

                    100,100);*/

          --end of 2009增加积分表信息

          --插入记录表

          insert into REDWINE_TOMATO_TAB values (rec_28424.cid,rec_28424.oper_site,rec_28424.donetime,vMobile,'西安','武汉',sysdate,28424);

          update item_28424_sp@cm_xa

             set done_flag=7,recycle_result=1,recycle_date=sysdate

           where cid=rec_28424.cid;

         commit; 

           else

  -------------------如果重复需要看重复日期

           select count(*)

          into  nCount

          from memberinfo@yesmynet

         where (LogID=vMobile or Mobile=vMobile 

        --    or email=(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)

            or name||address=v_name||vAddress) and to_char(submitdate,'yyyy-mm-dd')>=substr(rec_28424.DoneTime,1,10);

  --+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

          if nCount>=1 then        --挖掘成功后用户自行注册

       /* if substr(vAddress,1,length(rec_28424.Col_100))=rec_28424.Col_100 then

            vAddress := substr(vAddress,length(rec_28424.Col_100)+1);

          end if;

          vAddress := '北京市'||rec_28424.Col_100||vAddress;

  update memberinfo@yesmynet

               set name=nvl(name,vMemberName),

                   sex=nvl(sex,decode(nvl(rec_28424.col_18,rec_28424.col_1),'女',0,'男',1)),

                   address=nvl(address,vAddress),

                   PostCode=nvl(postcode,trim(rec_28424.Col_11)),

                   --Mobile=nvl(mobile,vMobile),

                   email=nvl(email,(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)),

                   ComeAgent=vName,

                   ComeAgentNo=rec_28424.oper_site,

                   ComeCallCenterID=2,

                   addresstype=nvl(addresstype,substrb(rec_28424.Col_19,1,10)),

                   Areacode=nvl(areacode, '010')

            where LogID=vMobile or Mobile=vMobile 

            or email=(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)

            or name||address=v_name||vAddress;

            COMMIT;*/

             insert into REDWINE_TOMATO_TAB values (rec_28424.cid,rec_28424.oper_site,rec_28424.donetime,vMobile,'西安','武汉',sysdate,28424);

          update item_28424_sp@cm_xa

             set done_flag=7,recycle_result=1,recycle_date=sysdate

           where cid=rec_28424.cid;

           COMMIT;

          else --拨打前注册，重复，拒收   ID 61694

            update item_28424_sp@cm_xa

               set done_flag=7,conclusion=61694,recycle_reason='拨打前注册'

            where cid=rec_28424.cid;  --设定座席不可见               

          end if;

        END IF ;

      else

  INSERT INTO item_28424_problem VALUES (rec_28424.cid,vMobile,to_date(rec_28424.donetime,'yyyy-mm-dd hh34:mi:ss'));

        --拒收ID: 61694

        update item_28424_sp@cm_xa

           set conclusion=61694,recycle_reason=vState

         where cid=rec_28424.cid;

      end if;

      commit;

    end loop;

    close cur_28424;

 /*   select COUNT(*) INTO v_ccnum2  from item_28424_sp@cm_xa a,projectresultinfo@cm_xa b

           where conclusion in (59605,59612,59627) --59626

             AND (qc_first !=0 or qc_first is null)

             and done_flag=7

             and substr(donetime,1,10) <=to_char(sysdate-2,'yyyy-mm-dd')

             and nvl(recycle_result,0)=1

             and to_char(recycle_date,'yyyymmdd')=to_char(SYSDATE,'yyyymmdd');

    SELECT SEQ_mw_accept_cc_data_ID.nextval INTO   v_ccid FROM dual;

    SELECT COUNT(*) INTO v_id FROM mw_accept_cc_data t WHERE to_char(t.ACCEPT_TIME,'yyyymmdd')=to_char(SYSDATE,'yyyymmdd') AND t.CC_PROJECT_ID=28424;

    IF v_id =0 THEN

    INSERT INTO mw_accept_cc_data VALUES(v_ccid,2,28424,v_ccnum1,v_ccnum2,SYSDATE);

    COMMIT;           

    ELSE 

    UPDATE  mw_accept_cc_data t SET t.SUCCESS_NUM=v_ccnum1,accept_num=v_ccnum2,accept_time=SYSDATE WHERE to_char(t.ACCEPT_TIME,'yyyymmdd')=to_char(SYSDATE,'yyyymmdd') AND t.CC_PROJECT_ID=28424;

    COMMIT;

    END IF;*/

    end;

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